COVID19: Customer Updates

THIS PAGE WILL BE UPDATED REGULARLY

UPDATED 14-09-2020

Please note that we are open for business as usual 8am – 4pm, 7 days a week. Our focus in now on grab and go shopping. In the interest of yours and our teams safety we cannot offer you our usual fabulous service and gardening advice.

If you need plants or gardening items please come in, grab what you need and depart in good time. It is a condition of entry that you respect the 1.5m distancing rules at all times and sanitize your hands at entry with the provided sanitizer.

We would like to thank every one of our customers who are supporting us through this turbulent time. Your understanding and assistance with constantly social distancing and being mindful of others while shopping here is greatly appreciated. We look forward to helping you with your plant selection and gardening needs while we continue to trade as ‘normal’.

Thanks for your understanding.

Here’s how we’re doing things differently:

HYGIENIC RETAIL PRACTICES
Luckily we are an open fresh-air nursery with plenty of space to keep to yourself. If you’re concerned about hygiene we have a number of stations with soap and alcohol based sanitizer; including sales counters, toilets, and staff rooms. All team members working will be 100% fit and well – no one working here will be unwell or in contact with anyone unwell.

Our staff are educated on retail hygiene and social distancing. We are disinfecting between every other transaction at the register and encouraging social distancing around the nursery, including in the queue. Hand trolleys and baskets are being disinfected after use. We have set 1.5m apart positions for the line up for the register and removed displays to open up our entrance and exit.

CONTACT-LESS COLLECTION
A contact-less collection of your goods – no need to come into the Nursery!
Order and pay over the phone and you can drive through our dispatch area to collect.

SAFE SHOPPING TIMES
If you’re worried about crowds, simply give us a call to check how busy we are before you come. Best times for a quick visit are early and late in the day. 11am – 3pm weekends are our busiest times. (07) 3375 5390

FEELING CROOK?
Please, for the health and safety of yourself and others, stay at home. We hope you feel better soon.

POSTAGE

Due to ongoing delays with postage services this offer has been suspended.

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