COVID19: Customer Updates

THIS PAGE WILL BE UPDATED REGULARLY

UPDATE 26-03-2020

We are still open for business. However, we have suspended our design consultation service until further notice. We are also offering postage on plant sales over $50. Delivery costs will be determined case-by-case, large or fragile plants are not suitable for postage. NO POSTAGE TO WA, NT or TAS, sorry.

 

UPDATE 23-03-2020

Yes we are open. 7 days a week, 8am – 4pm.

The health and safety of our customers and staff is our main priority.

We are currently trading as per usual, with implementation of more health department directives. We foresee a time where our service to you will be reduced to deliveries, contactless collection and via post. We are currently developing a strategy to support this to the best of our capacity. Please check in here regularly and consider the number of options below.

  • Contactless collection
  • Phone sales, service and advice
  • Safe shopping times
  • Cheap deliveries
  • Hygienic retail practices

AVOIDING CROWDS?
We understand … Here’s how we can help you keep your gardening passion alive!

CLEAN AND GREEN
Luckily we are an open fresh-air nursery with plenty of space to keep to yourself. If you’re concerned about hygiene we have a number of stations with soap and antiseptic; including sales counters, toilets, and staff rooms. All team members working will be 100% fit and well, no one working here will be unwell or in contact with anyone unwell.

KEEPING YOU SAFE
Our staff are educated on retail hygiene and social distancing. We are disinfecting between transactions at the register and encouraging social distancing around the nursery, including in the cue. Hand trolleys and baskets are being disinfected after use.

WE DELIVER!
If you’re playing it safe these days, here’s a special offer given current circumstances.

Deliveries to Brisbane City Council suburbs
– spend $50-$500 $25 Delivery
– spend over $500 Free Delivery

Deliveries to Redland Shire Council suburbs
– spend $50-$500 $45 Delivery
– spend over $500 Free Delivery

** You must consent to safe drop, meaning goods are delivered to a designated spot whether you are home or not. We will take a photo of each drop-off . Deliveries will be completed within five days of your payment.

SIMPLE AND NO-FUSS PICKUPS
A contactless collection of your goods – No need to come into the Nursery!
Order and pay over the phone and you can drive through our dispatch area to collect.

PHONE AHEAD
If you’re worried about crowds, simply give us a call to check how busy we are before you come. Best times for a quick visit are early and late in the day. 11am – 3pm weekends are our busiest times. (07) 3375 5390

FEELING CROOK?
Please, for the health and safety of yourself and others, stay at home. Check out the delivery options above to keep your gardening obsession alive and well. We hope you feel better soon.

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